Property Manager

DESCRIPTION AND MAIN PURPOSE OF THE JOB:

To effectively deal with and progress the day to day management of properties within the Lettings portfolio, these properties cover a wide range from one bedroom flats to extensive family homes.

PRIME OBJECTIVES OF THE ROLE:
The prime objective of this role is to effectively deal with and progress the day-to-day management of properties within the letting’s portfolio.  You will be required to carry out tasks through to a successful conclusion following specific instructions regarding services, repairs, maintenance, improvements, insurance and overall compliance with current legislation. Reporting on a regular basis to the Lettings Manager.

Main Duties and Responsibilities

  • Managing a property portfolio from commencement of leases until end of tenancies.
  • Organising contractor quotations for property maintenance on behalf of Landlords and overseeing them through to completion.
  • Organising Gas Safety, Energy Performance Certificates and Electrical Installation Condition Reports ensuring Landlords remain compliant throughout.
  • Raising detailed works orders, with accurate estimates.
  • Ensuring contractor invoices are complete and correct prior to uploading them to the system.
  • Taking funds in advance should any works be arranged for let only Landlords.
  • Appointment and monitoring of contractors ensuring insurance/qualification certificates are up to date.
  • Promptly prioritising and dealing with all email and telephone queries, maintenance reports and complaints.
  • Carrying out Property Inspections and providing regular reports to Landlords.
  • Provide Landlords and Tenants with Welcome Packs at move in, inc. Inventories/check ins & deposit certs etc – deal with any additional comments.
  • The Management of an end of a Tenancy and negotiating with Landlords and Tenants over the return of the deposit.
  • Negotiating terms and production of Tenancy Agreements for tenancy renewals.
  • Providing references for tenants moving out of properties.
  • Arranging Inventory Check In and Out reports
  • Dealing with change of tenants, referencing process. Issuing amended agreements.
  • Dealing with midterm Tenant requests - Pets etc
  • Overseeing refurbishments of properties and works between tenancies.
  • Ensuring up to date with lettings legislation at all times.
  • Completing and delivering all notices, inc S13, S21 & S48.
  • Advising utility companies of meter readings and dealing with any interim bills.
  • Forwarding of post to landlords/tenants.
  • Assisting lettings team with enquires and have an awareness of new business.
  • Maintain key register and carry out 6 monthly key audit, backed up with Admin with photos.
  • Ensuring tenants have continued Right to Rent, proof is obtained and updated.
  • Ensuring all Brock Taylor inventory (heaters etc) are accounted for.
  • Management of vacant properties – in between tenancies.

Knowledge, Skills and Experience

  • Organised and self-motivated with an ability to prioritise workload and use own initiative
  • Ability to work under pressure and to deadlines
  • Good knowledge of current regulations and legal obligations relating to lettings including legislation, insurances, health and safety and working methods. Awareness of the Ombudsman Scheme and redress schemes
  • Good written and verbal communication skills
  • A high level of accuracy for the completion of both Company and customer documentation
  • Good working knowledge of Jupix, Microsoft Office including Word and Excel
  • Effective interpersonal skills
  • Good team member with a flexible approach to work
  • Previous property management experience
  • Capable of troubleshooting and problem solving
  • Full driving licence