I had a great experience with this letting agency. The whole process was smooth and straightforward from start to finish. Lucy, who showed me the property on the viewing day, was friendly, knowledgeable, and professional. Kate handled the move-in process and was equally helpful, ensuring everything went smoothly. Communication with both Lucy and Kate was prompt and efficient—they were always quick to respond and kept me well-informed throughout. Highly recommend!
My partner and I would highly recommend Brock Taylor! Having recently moved in to one of the properties they manage, we’ve had a very positive experience with Lucy during the initial flat viewing and Kate Ellery who assisted us with securing the flat, arranging the move and sorting out the inventory inspection. Both were very professional, friendly and resourceful every time we needed to arrange anything. Our queries were always answered quickly and resolved well!
My experience with Brock Taylor was great from the start, I met with Lucy who showed me around several properties. She was very welcoming, friendly and easy to speak too. She was able to answer all my questions and was very attentive to my preferences with the let i was looking for.I was introduced to Kate E. fairly early along the process also who handled my early questions and ultimately my application and most other things from that point onwards. She was equally very friendly, approachable and knowledgeable. She has answered all my questions and queries quickly and clearly and made the whole process of getting setup stress free and painless which is a real credit to her.
Both of these people showed a genuine interest in helping me find a great flat while taking into account my preferences. It was clear they took pride in helping someone get sorted. It made a real difference to what was otherwise a very stressful search in a difficult market. So thank you.I was so appreciative for the help, support and very happy with the apartment that they helped me secure. I would recommend anyone who is looking to rent within this area to speak to them.
I had a great experience with Kate – she was incredibly helpful, professional, and always quick to respond to any issues or questions I had. She communicated clearly, responded to emails promptly, and was happy to fit me in around my busy schedule, which I really appreciated. It’s clear she genuinely cares about her clients and takes pride in doing a great job. Highly recommend!
I have always been really happy with Brock Taylor’s Lettings team, but today they excelled themselves. After the sale of my flat fell through last week, Thomas found a short term let that was happy to allow sales viewings on the same day as picking the property up. I am completely staggered and incredibly grateful for the support and service that this team have offered me in what was a bit of a nightmare situation. Thank you Thomas, Simon, Kate, Lucy and the team
Our experience using Brock Taylor as estate agents was superb. From second one they were attentive and took a very personlized approach. Luisa was our main point of contact and always took the time to keep us updated in what was drawn out sale thanks to issues beyond Brock Taylors control. Nevertheless Luisa and manager Stephen were on hand to deal with our daily check-ins. i would have no hesitation in recommending Brock Taylor to anyone looking to sell or buy a house, outstanding service, constant communication and when things get difficult, honest and clear explantion.
Liam and Luisa have been excellent, even in Liam’s last week he still treated us with upmost care and attention. We would like to thank them for all the support and advice they have been able to provide for us. As first time Buyers it’s a scary time with lots of uncertainty and unknowns but they were happy to help us with any questions and explain the whole process for us. Couldn’t recommend them enough!!!
Choosing an estate agent is a tricky thing, but I am so happy with my choice using Brock Taylor to sell. When they came to see the house they were well prepared with research and took so much care looking at my home and highlighting its features they were also very enthusiastic, which I saw all the way through the sales journey. Liam and Luisa were excellent all the way through, arranging viewings and their communication was top notch, always giving timely feedback and even checking in when there was no news, just to keep me in the loop - something which was really appreciated.Once I’d accepted an offer, Luisa acting as the dedicated sales progressor was so helpful. She kept everything moving and communicated with my onward purchase too - I always felt informed and she was always happy to answer my questions (which were numerous!) on several occasions she emailed me updates on her day off as she noticed them come in and didn’t want me to wait until her next day in the office, so kind and thoughtful.I don’t think the selling and buying of houses can ever be stress free, but the team at Brock Taylor did everything possible to make it as stress free/smooth a process as possible! I have no hesitation at all to recommend Brock Taylor in Haywards Heath if you are looking to move home.
As a first time buyer, the experience with Liam and Luisa was lovely! They provided timely updates and have made the whole house buying process easier. The team have been very friendly and responsive to any queries we had :)
Me and my partner were first time buyers so we were quite anxious about the house buying experience, but Liam and Luisa were both so helpful and kept us well up to date with the progress of our house purchase. Would highly reccomend to anyone trying to sell their home.
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