As a single mum, finding the right home and supportive letting agent was incredibly important to me, and my experience with Brock Taylor has been nothing short of excellent.
Suzanna was amazing during my move. She took the time to explain everything clearly, made sure I understood the process, and really helped me feel settled and comfortable in my new home.
Simon has been a constant source of support whenever I’ve had concerns about the house. It’s reassuring to know there is always someone approachable and ready to help.
Kate has also been wonderful. she keeps me up to date, checks in with me, and supports me with any ongoing worries or issues I may have, which gives me real peace of mind.
The whole team has made what could have been a stressful experience feel smooth and manageable. I would highly recommend Brock Taylor to anyone looking to rent a property.
We had such a great experience with Lucy Maskell while securing our flat. Lucy was genuinely warm and easy to talk to, which made the whole process feel much less stressful.She was always quick to respond, clear with information, and really professional throughout. Nothing felt like too much trouble, and she made everything run smoothly from start to finish.Thank you Lucy.
Rented through BROCK TAYLOR for over 8 years and honestly the best customer support I’ve experienced in Horsham. While other agents wouldn’t even make time for viewings or checks, they were responsive and supportive from day one.Special thanks to KATE ELLERY and SIMON JERVIS - always professional, proactive, and reassuring, even following up outside working hours when needed. Renewals were handled early, issues sorted quickly, and deposit matters were always straightforward.A letting agent that truly works with tenants, not against them. HiGHLY RECOMMENDED.I would definately have given you more stars if I could !!!!!!
Luisa and Stephen in Haywards Heath Branch were amazing. They were so professional and were fantastic at communicating so we always knew what was going on with the sale of our property. If viewings had taken place we got feedback every time, the went above and beyond. Our only regret was not engaging them sooner and wasting time and money with a different agent.
They are an awesome team and even looked after our buyer to help the sale move on quickly. Cannot thank them enough.
Brock Taylor have been fantastic, from start to finish.
Excellent communication, very knowledgeable and made the sale of my Mums house stress free and easy.
Peter and Lucy were amazing along with their team in the office.
Highly recommend.
Excellent service!
Well done Kate Ellery :)
Much appreciated your support.I told Kate about my situation and she understood our needs as my tenancy is coming to an end early next year. Kate ensured that our request was approved, allowing us to begin the New Year without any worries. Everyone at Brock Taylor Estate Agents, including Kate , treats us with respect and prioritise their customers needs. Communication with them is always prompt and professional.Kinga
Great team of people. Pleasure to use while purchasing. Luisa was very responsive and helpful. Plus a lovely little welcome package upon collecting my keys.
Cameron
Our experience using Brock Taylor as estate agents was superb. From second one they were attentive and took a very personlized approach. Luisa was our main point of contact and always took the time to keep us updated in what was drawn out sale thanks to issues beyond Brock Taylors control. Nevertheless Luisa and manager Stephen were on hand to deal with our daily check-ins. i would have no hesitation in recommending Brock Taylor to anyone looking to sell or buy a house, outstanding service, constant communication and when things get difficult, honest and clear explantion.
Liam and Luisa have been excellent, even in Liam’s last week he still treated us with upmost care and attention. We would like to thank them for all the support and advice they have been able to provide for us. As first time Buyers it’s a scary time with lots of uncertainty and unknowns but they were happy to help us with any questions and explain the whole process for us. Couldn’t recommend them enough!!!
Choosing an estate agent is a tricky thing, but I am so happy with my choice using Brock Taylor to sell. When they came to see the house they were well prepared with research and took so much care looking at my home and highlighting its features they were also very enthusiastic, which I saw all the way through the sales journey. Liam and Luisa were excellent all the way through, arranging viewings and their communication was top notch, always giving timely feedback and even checking in when there was no news, just to keep me in the loop - something which was really appreciated.Once I’d accepted an offer, Luisa acting as the dedicated sales progressor was so helpful. She kept everything moving and communicated with my onward purchase too - I always felt informed and she was always happy to answer my questions (which were numerous!) on several occasions she emailed me updates on her day off as she noticed them come in and didn’t want me to wait until her next day in the office, so kind and thoughtful.I don’t think the selling and buying of houses can ever be stress free, but the team at Brock Taylor did everything possible to make it as stress free/smooth a process as possible! I have no hesitation at all to recommend Brock Taylor in Haywards Heath if you are looking to move home.
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